CLIENTELING THAT DRIVES MEASURABLE REVENUE

Rep is a modern helpdesk that brings the high-end retail practice of clienteling to online brands. Turn your service team into a revenue center with proactive messaging, smart follow-ups, product recommendations, and sales attribution.

CROSS-CHANNEL, WITH MESSAGING AT ITS CORE

Talk to your customers across every messaging channel. Rep powers chat on your site and within your mobile app, SMS, Facebook Messenger, and other social messaging platforms. Rep also supports email and voice.

CENTRALIZED CUSTOMER VIEW ACROSS ALL SYSTEMS

Rep aggregates the data scattered across your systems into a complete profile and timeline of events for every customer. This 360 view of your customer enables your team deliver personalized, efficient service.

A SINGLE INTERFACE

Rep serves as the central hub for your customer data and powers all of your customer communication channels from a single interface. Rep is built for fast-paced CX teams that care about high-quality personalized service and measurable revenue impact.

AUTHENTIC CONNECTION AT EVERY MOMENT

Today’s CX tools reduce customer interactions to a series of support tickets. Rep thinks of your customer as a person and customer experience as a relationship. Rep lets your team talk with customers at each step in the customer journey, in real conversations that build real relationships.

POWERFUL INTEGRATIONS

Rep integrates with your e-commerce platform, order management system, data routers, and proprietary databases to equip your team with a complete view of every customer so you can deliver high quality service more easily.

OMNICHANNEL COMMUNICATION

Rep powers all of your channels in a single UI and was built from scratch with the understanding that channels like onsite chat, SMS, messaging, and social media will play an increasingly large role in how customers talk to brands.

Sound interesting?

Learn More